The Miclaran Guest House, Shanklin, Isle of Wight
call 01983 862726 or check availability and make a booking

Terms and conditions

Bookings

Online-please use the availability checker which takes you to online booking.

Email your requirements (enquiries@miclaran.co.uk) or telephone 01983 862726.


Deposit/Payment

A non refundable deposit equivalent to the first night's stay will be required to secure your booking.
  • The total amount due ( less deposit received ) is payable on arrival which can be paid by sterling cash, debit or credit card. A surcharge of 2% will be added to credit card transactions.
  • All prices are per room.
  • Telephone enquiries will be held for up to 48 hours, unless otherwise agreed.
  • All rooms are offered subject to their availability upon receipt of your deposit.


Cancellation Policy

When you book a holiday you are entering into a contract, in the unhappy event that you are forced to cancel your holiday you are legally obliged to pay a percentage or all of your holiday costs. We therefore strongly recommend that you arrange holiday cancellation insurance.

If you cancel your stay at the Miclaran, the following charges will apply:
Deposit is non-refundable
14 days prior to date of arrival or later will be charged at 100%

The date of cancellation will be taken as the date that your cancellation is notified and received by us.

All of the charges are based on the total cost of your holiday, less any deposits paid. If we are able to re- let all or part of the accommodation then the charges will be further reduced. Please note that you will be invoiced for the costs of your holiday at the expiry of the holiday period.

Damages

Guests causing damage to the Guest House or property within, will be charged for replacement or repair. The lead guest/person who made the booking will be liable.

Pets

We regret that pets cannot be accommodated, although guide and support dogs are welcome.

Children

We only accept bookings for adults aged 16 years and over.


Privacy Policy

This purpose of this privacy policy is to give you a better understanding of:

  • what information we collect;
  • how we use that information;
  • how this information is shared;
  • your rights

Data Control

Sue & Alan Izzard are the data controllers and processors for The Miclaran Guest House and can be contacted at enquiries@miclaran.co.uk.

Information we collect

When you contact us to make a booking you enter into a contract with The Miclaran, to enable us to make your booking we collect the following information: Your name, postal address, e-mail address, phone number, credit/debit card details to process your deposit. We hold payment card details securely within PCI regulations until your stay is completed and the details are destroyed.

Visitors to our website

When someone visits www.miclaran.co.uk we use a third-party service, Google Analytics, to collect standard internet log information. We do this to find out the number of visitors to the various parts of the site. This information is processed in a way which does not identify anyone and the information is for the Miclaran use only.

How the information is shared

To book direct via our website we use a third-party service Freetobook which acts as our online diary. As you add your information a booking summary will be generated, and payment card details need to be entered to complete the booking. You may book via one of the online travel agencies we work in partnership with, and the booking information is shared with freetobook and appears in our online diary. Freetobook are PCI compliant and have their own privacy policy.

Your Rights

Under the General Data Protection Regulation you have a number of rights as below; Access to personal data: You have a right to request a copy of the information we hold about you, should you wish to make such a request please email enquiries@miclaran.co.uk.
Correction of personal data: You can request us to rectify and correct any personal data that we are processing about you which is incorrect.
Right of Erasure: You can request us to erase your personal data where there is no compelling reason to continue processing. This right only applies in certain circumstances, it is not a guaranteed or absolute right.
Right to object to processing of personal data: You have the right to object to our use of your personal data which is processed based on our legitimate interests. However, we may continue to process your personal data, despite your objection, where there are compelling legitimate grounds to do so or we need to process your personal data in connection with any legal claims.

Filing a complaint

If you are not satisfied with how we manage your personal data, you have a right to make a complaint to your local Data Protection Authority.

Retention

We retain personal information for as long as we reasonably require it for legal or business purposes. We will take all necessary steps to ensure that the privacy of information is maintained for the period of retention.

Security

We recognise that online security and data protection is an area of vital importance for all our guests. We are committed to employing security measures to protect your information from access by unauthorised persons. As the security of some communications via the internet is not completely secure, we cannot guarantee the security of any information that you disclose using your internet connection. You accept the inherent security implications of using the internet and the Miclaran will accept no liability for any direct, consequential, incidental, indirect, or punitive losses or damages arising out of such an occurrence.

Published on 27/04/2018

Telephone: 01983 862726
Email: enquiries@miclaran.co.uk

The Miclaran
Littlestairs Road
Shanklin
Isle of Wight
PO37 6HS